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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

Documentation (11)

  1. Link to a URL

    Customer Portal Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. if(!RightNow) var RightNow = {}; var... Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. (function() { var FormConductor =... Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. /*global YUI_config*/ if(RightNow)... Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal Customer Portal PHP Documentation JS Documentation Back to top   Javascript is disabled; several features are only available if Javascript is enabled. if(RightNow.Url) throw new Error("The... Last Updated: 10/23/2018

  5. Link to a URL

    Knowledge Knowledge Description The base class for Knowledge Foundation methods Method: StartInteraction Used to create a new interaction id. Each unique visit by users should be conducted under a unique... Last Updated: 02/08/2023

  6. Link to a URL

    Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 09/09/2022

  7. Link to a URL

    Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 11/13/2025

  8. Link to a URL

    Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 06/16/2022

  9. Link to a URL

    Date and Time Format Tokens for Analytics Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Analytics Use these format tokens to specify date and time formats in reports. Welcome to the Oracle... Last Updated: 09/09/2022

  10. Link to a URL

    Date and Time Format Tokens for Analytics Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Analytics Use these format tokens to specify date and time formats in reports. Welcome to the Oracle... Last Updated: 11/13/2025
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